24/7 Customer Support in Shared Hosting
We offer 24/7 customer, billing and tech support for all of our shared plans. Even if you are not our customer yet and you have some questions, we can give you a hand without delay and give you the necessary info, so as to give you a choice to make the best decision when you obtain a new hosting account. We are available twenty-four seven, including weekends and holidays, and we provide multiple means of communication to contact us - phone, live chat, e-mails and support tickets. For your benefit, we have several telephone numbers worldwide, so you'll be able to call the one that is closer to you. The maximum response time for the e-mail messages and the tickets is one hour. The standard response time is around 15-20 min, so you can forget all about waiting for days and nights to receive assistance for any task or issue, irrespective of its difficulty.
24/7 Customer Support in Semi-dedicated Servers
All the semi-dedicated plans that we offer include 24/7 customer and tech support, which means that regardless of what issue you experience, you'll be able to get in touch with us and we'll help you without delay. The guaranteed answer time for each e-mail message or ticket that you open via your Hepsia hosting Control Panel is 1 hour; typically the reply time rarely exceeds 20 min. Furthermore, we provide phone support with multiple local numbers internationally plus a live chat, which means that you will be able to get in touch with us and find more info about our services even if you don't have an account yet. We are able to assist you with nearly any question or a difficulty you may have - payment methods, plan specs, e-mail setup, web hosting account settings, and so on. If you use our services, you will never experience a situation where you need to wait for a couple of days to get an issue solved like you have to do with various other companies.
24/7 Customer Support in Dedicated Servers
If you purchase a dedicated server from us, you're able to get in touch with us at any time using several channels and the max time that you will need to wait for an answer is up to 1 hour, so you can forget all about waiting an entire day. Our customer and tech support service is accessible 24/7 no matter if it's a weekend or a holiday and we can support you with anything related to the apps which are pre-installed on the server. To contact us about a technical issue, you can open a ticket via the Help section of your billing Control Panel or you can send us an email message. In case you have any basic questions or you would like to know more about our hosting solutions before you order, you can take advantage of our live chat or you can call one of the local telephone numbers that we have in several countries worldwide. In the event that you're looking for assistance with third-party software that you can't set up or operate effectively, you will be able to add the Managed Services upgrade to your package and our sysadmins will assist you.