Integrated Ticketing System in Shared Hosting
With a shared hosting from our company, you will never have to leave your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire web presence. You can easily access any trouble ticket whilst you are browsing through your files or customizing various settings. The ticketing system is being monitored 24-7 by our technical support staff members and the ticket response time is maximum 1 hour, but it rarely takes more than 20 minutes to get assistance. Unlike some web hosting companies, we do not charge more for using the ticketing system, so you can get in touch with us as often as you need and request information relating to any billing or technical issue. Moreover, you can read a number of informative articles, which will help you fix the most commonly faced obstacles yourself.
Integrated Ticketing System in Semi-dedicated Servers
If you have opened a semi-dedicated server account with us and you would like to get in touch with our customer service staff members, you’ll be able to send a support ticket straight from your Hepsia Control Panel instead of going through a totally different tech support platform like you’ll need to do with most hosting companies on the marketplace. Our integrated trouble ticket system will allow you to post a new ticket without any effort and to search through older tickets using an intelligent search filter. Moreover, you will be able to read the applicable knowledge base articles that our system will offer you on the basis of the problem category that you choose for your new ticket. You can carry out all of the above-mentioned procedures without leaving your Hepsia Control Panel at any time, so if you stumble upon any challenge or have a query, you can touch base with our support engineers and solve the given problem in no more than 60 minutes through one platform.