In case you’ve bought a web hosting package and you’ve got some queries connected to a given feature/function, or if you’ve encountered some predicament and you require help, you should be able to touch base with the respective help desk support staff. All web hosting companies deploy a ticketing system regardless of whether they provide other means of contacting them aside from it or not, because the quickest way to solve an issue most often is to post a ticket. This model of communication makes the responses exchanged by both sides simple to follow and enables the tech support engineers to escalate the case in case, for example, an administrator should intervene. Usually, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, so you’ll need to use at least two different accounts to contact the support team and to actually manage the hosting space. Constantly logging in and out of different accounts may sometimes be a bore, not to mention the fact that it requires quite a long period of time for the vast majority of web hosting providers to respond to ticket requests.

Integrated Ticketing System in Shared Hosting

With a shared hosting from our company, you will never have to leave your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire web presence. You can easily access any trouble ticket whilst you are browsing through your files or customizing various settings. The ticketing system is being monitored 24-7 by our technical support staff members and the ticket response time is maximum 1 hour, but it rarely takes more than 20 minutes to get assistance. Unlike some web hosting companies, we do not charge more for using the ticketing system, so you can get in touch with us as often as you need and request information relating to any billing or technical issue. Moreover, you can read a number of informative articles, which will help you fix the most commonly faced obstacles yourself.

Integrated Ticketing System in Semi-dedicated Servers

If you have opened a semi-dedicated server account with us and you would like to get in touch with our customer service staff members, you’ll be able to send a support ticket straight from your Hepsia Control Panel instead of going through a totally different tech support platform like you’ll need to do with most hosting companies on the marketplace. Our integrated trouble ticket system will allow you to post a new ticket without any effort and to search through older tickets using an intelligent search filter. Moreover, you will be able to read the applicable knowledge base articles that our system will offer you on the basis of the problem category that you choose for your new ticket. You can carry out all of the above-mentioned procedures without leaving your Hepsia Control Panel at any time, so if you stumble upon any challenge or have a query, you can touch base with our support engineers and solve the given problem in no more than 60 minutes through one platform.