A live chat is one of the channels of communication supplied by some website hosting companies as part of their support service. Determined by the supplier, the chat can be used for billing, pre-sales and/or technical assistance. This way of communication is quicker compared to a support ticket and it'll make it much more unlikely to misunderstand or misspell something in comparison to a phone call with an agent. What's more, when the issue that you have requires some time to be reviewed and resolved, you will be able to do something else at the same time rather than just waiting, as you would have to do if you call. You can also take advantage of a live chat assistance service completely free as long as you have Internet accessibility even if your website hosting provider is based in another country and they do not have a local phone number that you can call.

Live Chat Support in Shared Hosting

We supply a live chat assistance service for all of the shared plans that we offer and we can support you with almost everything in real time. In case you do not have an account with us yet, we will provide you with more details about the plans so as to help you to choose the most suitable plan. If you are an active client, we are able to assist you with any general or billing matter in addition to with various common technical matters, such as an email address setup in a desktop email client. In case you are unable to give us a call for whatever reason or you are in some country where we don't have a local phone number, the live chat is the best choice to get in touch with us. Of course, some situations require longer time to examine and test, therefore you will need to open a support ticket to our technicians, however, we are able to save you time and assist you with numerous problems on the chat.

Live Chat Support in Semi-dedicated Servers

We supply live chat support as standard with our services, which means that any time you have any questions about our semi-dedicated plans, you're able to speak with our customer care team at any moment no matter if you've already acquired your account or not. In general, the chat service is intended for pre-sales, billing and general questions and troubles, yet we can assist you with many tech questions as well. We can help you choose the best plan for your web sites in case you do not have an account yet, we can answer all the billing questions or concerns you have or we can assist you with setting up your new email address on your computer or smartphone - all the abovementioned will be done promptly since our live chat service is online all day, every day. Any time you require assistance, you're able to chat with an agent and save time and effort.