If you’ve ever got any queries with regards to your web hosting plan or if you experience a problem with your sites, you’ll need to touch base with the web hosting company’s customer support team. It may not make a difference how promptly they’ll answer when you've got a generic query, but an issue such as a bungled software app update, for example, may lead to your website becoming damaged or inaccessible on the World Wide Web. And the longer you wait for the support team to lend a helping hand, the longer the site will be down. If you offer services or goods online, any outage will damagingly influence your website and you may lose existing or prospective clients. Many hosting providers, mainly resellers, answer emails and support tickets within twenty four hours, but in the Internet world this is way too long, as visitors will scarcely ever return to a site that’s not functioning correctly over a prolonged time period.

One-Hour Response Guarantee in Shared Hosting

With a shared hosting from our company, you can just forget about waiting for hours on end, or even one whole day, to get an answer to a client support ticket or an email. Regardless of when you contact us, we’ll lend you a hand within maximum 1 hour with any sales or technical queries that you may have. The fact is, our actual reaction time rarely surpasses 20 to 30 minutes. Since we are available 24x7, you’ll always receive help in a well-timed manner and we are aware of exactly how crucial this is in the digital world. Soon after you contact us, we will reply to your queries. In case you come across any technical problem, we will rectify it on your behalf, or we will supply you with all the needed information if there’s something that you need to do on your end.

One-Hour Response Guarantee in Semi-dedicated Servers

Our client service team reps will be at your service all the time and they will respond to any ticket that you post from your hosting Control Panel within less than 60 minutes. The ticket response time is guaranteed no matter if you’ve got a general question with regards to your semi-dedicated server or you chance upon some challenge and for most issues you will not have to wait even that long. No matter what the essence of the issue is or what time of day or night it is, we will be there to help you out, as we are available 24 hours a day, 7 days a week, 365 days a year to deal with any general, billing or technical issue. In case you get in touch with us about anything that is within our power, we will sort it out before we reply to you, which suggests that you will not have to wait around for hours or even days while the problem persists. In case there is something that you need to do on your end, we will provide you with the necessary info – what possible solutions to try out, what steps to take, etc.