You can find lots of shared hosting companies out there, but many of them are resellers that have limited resources, especially when it comes to support. One of the ways to distinguish them is the option to get in touch with the company over the telephone. The type of support that you can have through this particular way of communication varies based on the service provider - several of them offer professional telephone support, while others offer basic and customer support only because some issues are more time-consuming and it would be a lot less difficult to be resolved with a trouble ticket, particularly if the situation has to be escalated. However, it is good to find that you could always reach your hosting provider since there are a lot of small-scale problems which can be resolved efficiently and in a very timely manner through a telephone call, not mentioning that you will be able to get additional information about the services even before you become a customer.

Phone Support in Shared Hosting

We know that being able to talk with a live representative is very important, so we have 3 support lines around the globe (Australia, USA and UK) and you are able to reach us over the phone for fourteen hours every day. If you consider buying one of our shared plans, for example, you have the option to call us and learn more about our solutions prior to ordering in order to ensure that we do cover all the system requirements for your web sites. Following your order, you can call us about all the sales or billing issues you may have, or get any general or basic tech information that you need. We have tried to find the balance between phone and ticket support, so for entirely technical issues you will have to use our ticketing system, that will help you track the communication together with any new developments in the resolution of an issue.

Phone Support in Semi-dedicated Servers

We provide live telephone support 14 hrs per day as a part of the support services for each and every semi-dedicated server plan that we supply. As some issues are more difficult and time-consuming, you will have to open a ticket in case you experience such a problem, but for all general, billing or small-scale technical issues you can always phone us and we'll help you without delay in order to save you the time you'll need to spend on creating a support ticket. Even if you do not have an account yet, you'll be able to find out if you can host your websites on our leading-edge cloud platform or you're able to get any other general info on our semi-dedicated services. We have local numbers in the United States, the UK and Australia plus a worldwide number, therefore you're able to call the one which is nearer to your location.