Customer Support Channels
A One–Hour Ticket Response Time Guarantee
All your help requests will be attended to in maximum sixty minutes after the support ticket or e–mail was received. If your case calls for further assistance from a server admin, we’ll direct the ticket or the email to the person in charge, without delay and will leave a note to let you know that more time will be required for reaching the optimal solution. And if you make use of our Managed Services package, all of the tasks included there will be performed whenever you desire.
A Premium–Quality Help Desk Support Service
Our tech support team will be online for you 24x7 should you need assistance with the Web Hosting Control Panel or with any of the apps that we preinstall for you on the dedicated server. And if you need help tackling all the ordinary administration tasks on your dedicated web hosting server, you can check out our Managed Services package, that includes data backup hard disk drive storage space, Operating System updates every week, problem troubleshooting and installation services, server monitoring and restarting services, etcetera.
A User–Friendly Help Section
Every dedicated web hosting plan comes with our free–of–cost Web Hosting Control Panel, which features an exhaustive knowledgebase and a selection of instructional video tutorials. Whenever you need assistance while working with the Web Hosting Control Panel, just click on the Help or Videos buttons situated in the top right corner.