Help and Support Channels

  • 1 hour ticket response time
  • A 60–minutes Ticket Resolution Warranty

  • Our customer help and support team is working 24x7 to take care of each of your support demands. Each ticket you submit to us shall be answered within no more than 60 mins. If your issue requires some help from one of our administrators, we’ll send the ticket to the technician in charge and will inform you that the problem is being resolved.

  • Top quality support service
  • Top–quality Customer Assist Service

  • We give you 24x7x365 customer help and support by using a turbo–fast ticket program built into your Control Panel. You can easily e mail us all the time about any of the programs that come pre–configured on the virtual server, including the desired Linux OS, the server administration panel and our custom produced Web Hosting Control Panel.

  • Intuitive help center
  • An Intuitive Help Zone

  • A comprehensive and regularly updated article base is integrated into our custom–built Web Hosting Control Panel. It provides quick tips about how to carry out all of the standard web site managing duties. The Help zone offers you descriptive how–to articles and step–by–step video tutorials. You can open the Help area by clicking on the Help or Video buttons in the upper right corner of each Control Panel section.